Shipping policy

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Local delivery is available for orders within 20 miles of the store location. There is an $4.48 flat rate charge for local delivery.

Deliveries are made between 9 a.m. and 3 p.m. on Tuesdays and Fridays. Our delivery driver will have an order invoice that must be signed. If you would like a delivery without a signature, the invoice must be paid in advance. This includes business customers that will not be available to receive the order and residential deliveries.

In-store pickup

You can skip the shipping fees with free local pickup at 142 S. Shag Lake Dr., Gwinn, MI 49841. After placing your order and selecting local pickup at checkout, your order will be prepared. We will send you an email when your order is ready along with instructions. Please be advised that although the order is commonly prepared within 1-2 business days, pickup is only available on Tuesdays and Fridays between 8:30 a.m. and 3 p.m. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.